Utility company could disconnect service for those behind on payment April 16

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The Public Service Commission of Wisconsin is encouraging utility customers to stay connected as the heating season comes to an end.

The PSC advises customers to contact their utility company if they have fallen behind in their utility payments for the 2018-2019 winter season. Utility service may be disconnected on or after April 16 if energy bills have not been paid or a payment plan has not been arranged with the utility.

To provide health and safety protections during Wisconsin's cold winter months, PSC rules prohibit utilities from disconnecting customers between Nov. 1 and April 15 for nonpayment of utility bills. However, after April 15, utilities are not required to provide service to customers who are behind on their bills. To avoid disconnection, customers who have fallen behind in payments are encouraged to contact their local utility to set up a payment plan.

Below is a list of contact numbers for the five largest investor-owned utilities:

Xcel Energy 800-895-4999
Alliant Energy 800-255-4268
We Energies 800-842-4565
Wisconsin Public Service Corporation 800-450-7260
Madison Gas & Electric Company 608-252-7144

Customers who have contacted their utility, but cannot reach a payment agreement, should contact:
Public Service Commission Consumer Affairs
Toll free: 1-800-225-7729