Removal using the W32.Sobig.F@mm Removal Tool
The W32.Sobig.F@mm Removal Tool does the following:
Terminates the W32.Sobig.F@mm viral processes.
Deletes the W32.Sobig.F@mm files.
Deletes the dropped files.
Deletes the registry values that the worm added.
Obtaining and running the tool
NOTE: You need administrative rights to run this tool on Windows NT 4.0, Windows 2000, or Windows XP. Download the FixSbigF.exe file from:
As an alternative to using the removal tool, you can manually remove this threat.
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
NOTE: If you are on a network or have a full-time connection to the Internet, disconnect the computer from the network and the Internet. Remove this threat from all the computers on the network before reconnecting to it. Disable or password-protect file sharing before reconnecting the computers to the network or to the Internet. For instructions, see your Windows documentation, or the document, "How to configure shared Windows folders for maximum network protection."
IMPORTANT: Do not skip this step. Disconnect from the network before attempting to remove this worm.
Disable System Restore (Windows Me/XP).
Update the virus definitions.
Do one of the following:
Windows 95/98/Me: Restart the computer in Safe mode.
Windows NT/2000/XP: End the Trojan process.
Run a full system scan and delete all the files detected as W32.Sobig.F@mm.
Delete the value that was added to the registry.
For specific details on each of these steps, read the following instructions.
1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
"How to disable or enable Windows Me System Restore"
"How to turn off or turn on Windows XP System Restore"
2. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
3. Restarting the computer in Safe mode or ending the Trojan process
Windows 95/98/Me. Restart the computer in Safe mode. All the Windows 32-bit operating systems, except for Windows NT, can be restarted in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode."
To end the Trojan process:
Press Ctrl+Alt+Delete once.
Click Task Manager.
Click the Processes tab.
Double-click the Image Name column header to alphabetically sort the processes.
Scroll through the list and look for Winppr32.exe.
If you find the file, click it, and then click End Process.
Exit the Task Manager.
4. Scanning for and deleting the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
Run a full system scan.
If any files are detected as infected with W32.Sobig.F@mm, click Delete.
5. Deleting the value from the registry
CAUTION: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.
a. Click Start, and then click Run. (The Run dialog box appears.)
b. Type regedit, then click OK. (The Registry Editor opens.)
c. Navigate to the key:
d. In the right pane, delete the value:
e. Navigate to the key:
f. In the right pane, delete the value:
g. Exit the Registry Editor.
For more information, visit www.norton.com.