ROCHESTER, N.Y. (AP) -- Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog.
The Democrat and Chronicle of Rochester reports that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.
Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety.
She posted a video to YouTube in which an employee tells her she can't come in the store with a service dog.
A Starbucks official told Kaplan in an email that he wanted to personally apologize.
To comment, the following rules must be followed:
Comments may be monitored for inappropriate content, but the station is under no legal obligation to do so.
If you believe a comment violates the above rules, please use the Flagging Tool to alert a Moderator.
Flagging does not guarantee removal.
Multiple violations may result in account suspension.
Decisions to suspend or unsuspend accounts are made by Station Moderators.
Questions may be sent to email@example.com.
Please provide detailed information.
All comments must adhere to the WSAW.com discussion rules.