Division of Motor Vehicles (DMV) customer service centers throughout Wisconsin will be closed for business on Monday, November 15, so that all front-line customer service representatives may receive technical process and procedural updates and training.
DMV conducts regional training sessions to minimize employee travel and to provide more training time at reduced costs to the division, according to Kristina Boardman, director of the DMV’s Bureau of Field Services. “Ongoing staff training is essential to keep up with changes in technology, policies and procedures,” Boardman said. “It helps us meet our primary goal – providing customer services that are as consistent and efficient as possible.” Boardman stresses that many services do not require a visit to a service center and are available online 24/7 at: www.wisconsindmv.gov.
